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Online Banking |
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Welcome to Credit Libanais Online Banking!
With Credit Libanais, Online Banking is easy and secure.
Bank from your PC for secure and fast access to your accounts, 24 hours a day, 7 days a week from anywhere in the world.
You can access the Online Banking service registration by logging on here and filling the E-Banking Application Form. After you apply online, a bank representative will contact you to set up an appointment for receiving your PIN code from the branch.
Login to Credit Libanais' Online Banking Services by clicking here or by clicking Get Connected from our corporate homepage.
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| Which transactions can you make? |
- View your bank accounts: balances, statements…;
- View your credit card balances and transactions;
- Receive account statements;
- Receive credit card statements;
- Report a change of address and/or telephone number;
- Transfer funds between your accounts;
- Order checkbooks;
- Request to stop payment on a check;
- Transfer funds to other accounts;
- Send/receive messages to and from Credit Libanais.
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What are the registration requirements? |
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A Credit Libanais account (If you don't have an account at Credit Libanais, consult our personal banking section or our business banking section on our website);
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Internet access;
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Your browser should allow 128-bit encryption security;
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A password that you will collect from your branch;
More…
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IBM or compatible PC with:
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Browser**
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Operating System
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Internet Explorer 4.01 w/ SP 2
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Windows 95, NT, 98, 2000, XP, 2003
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Internet Explorer 5.X, 6.X
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Windows 95, NT, 98, 2000, XP, 2003
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Netscape 4.7
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Windows 95, NT, 98, 2000, XP, 2003
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Or for Macintosh:
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Browser**
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Operating System
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Netscape 4.08
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Mac OS 8.51, Mac OS 8.6
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Netscape Communicator 4.5 or 4.7
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Mac OS 8.51, Mac OS
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FAQ
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| Q: |
Am I eligible to register for Online Banking? |
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Anyone 18 years of age and older and who has a Credit Libanais account is eligible to register. |
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| Q: |
Can I open an account through Online Banking? |
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Yes. Credit Libanais is pleased to announce that you can open a Millennium Account online. |
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| Q: |
Can I apply for a loan or a credit card through Online Banking? |
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To apply online for a loan or a credit card, simply fill in our online application forms. Please note that at this time and in accordance with Lebanese law an online application must be followed by a signature, in-person, at a bank branch. |
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| Q: |
How soon after my transaction is the activity reflected in my account? |
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When you transfer funds from one account to another, the activity is reflected immediately online. Changing a preset instruction, however, will be activated the next working day. |
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| Q: |
Can the privacy of my transactions be assured? |
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Yes. Every online transaction requires a personal password and an identification number known only by the user.
In parallel, Credit Libanais regularly updates the latest online security requirements in accordance with the International Security Standards. |
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| Q: |
Can I talk to a Customer Service Agent if I have a problem or question? |
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For questions or problems regarding Online Banking or any Credit Libanais service, call our Customer Service Center at 961-1-900 111 from 8:00 am to 8:00 pm from Mondays till Fridays and from 8:00 am to 1:00 pm on Saturdays. |
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Security
With Credit Libanais, you may securely enjoy the Online Banking service available at Credit Libanais, which meets international standards of security and confidentiality.
Our Online Banking application supports data encryption at the highest SSL level (128 bit) in accordance with international standards treating security extremely seriously since the privacy of customer data is of utmost importance to us.
Credit Libanais ensures that your money and personal data are protected against any type of intrusion or attack.
Our security procedures are continuously reviewed and updated More…
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| Network Security |
| Network Security is maintained on two levels: |
- Security of customer information sent from the customer's PC to the Web server.
- Security measures to prevent unauthorized users from attempting to login to the Online Banking section of the website.
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| Credit Libanais' Responsibility |
| When you bank online with Credit Libanais, we guarantee that you will be refunded in the unlikely event that any funds are improperly removed from your accounts. |
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| Your Responsibility |
| You are responsible for keeping your online password and account numbers confidential. Credit Libanais will not cover losses due to: |
- Customer's input errors or mistakes;
- Sharing user ID and password with another party, leading to unauthorized access of the account;
- Unreported theft of IDs and password.
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| We strongly recommend |
- Never leave a computer unattended during an online banking session. Always log off before leaving your computer;
- Change your password in case you have doubt about any breach of your PC security, i.e. your password might have been disclosed, your online session was left unattended…
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Phone Banking |
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With Credit Libanais, Phone Banking is easy and convenient.
Access your accounts through telephone, 24 hours a day, 7 days a week from anywhere in the world.
Customer service agents are available 12 hours a day, from:
- 8:00 am to 8:00 pm, weekdays
- 8:00 am to 1:00 pm, Saturdays
You can access the Phone Banking service registration by logging on here and filling the E-Banking Application Form. After applying, a bank representative will contact you to set up an appointment in order to receive your PIN code from the branch.
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How to use this service?
If you have a Credit Libanais account, just call our Customer Service Center at 961-1-900 111 to access a wide range of services.
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What are the services offered?
General Information
- Credit Libanais products and services;
- Currency exchange rates;
- Interest rates;
- Changing of Personal Identification Number (PIN).
Account-related Operations
- Balance inquiry;
- Transfer of funds;
- Foreign exchange;*
- Statement request;
- Payment of utilities;
- Order of check books;
- Stop payment of a check (good for 24 hours only, until you can get to a Credit Libanais branch);
- Standing orders (the automatic carrying out of regularly scheduled transactions).
Credit Card Operations
- Balance inquiry;
- Operations payment;
- Reporting of lost/stolen cards.
* Weekdays only, Beirut Foreign Exchange Market prices are available from 8:00 am to 1:00 pm. International Market prices are available from 8:00 am to 6:00 pm. This operation will be handled by one of our agents. Please apply for this service separately.
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SMS Alert Services |
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SMS Card Alert:
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SMS Card Alert notifies you about transactions performed with your card via SMS message.
This service is applicable to all types of Credit Libanais cards.
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Features:
- The SMS message contains: date, time and transaction amount;
- Customer will be alerted with regards to the following transactions:
- Transactions performed on POS machines
- Transactions performed on ATM machines (except balance inquiry)
- Attempts to perform transactions using his/her card information on ATM/POS
- Customer can save his/her messages and as records for future consultation;
- Customer can rest assured to be notified every time his/her card is being used.
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Fees
The SMS alert is free for the first 3 months, after which the monthly charge is USD 1 only.
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Subscription :
You can activate the SMS Card Alert service registration by filling the SMS Alert Services Application Form.
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SMS Linked to Accounts Alert:
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SMS Linked to Accounts is a new service notifying you of any movement occurring on your account.
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Features :
You will be receiving SMS on your personal mobile whenever:
- A check withdrawal is effected from your account;
- A direct debit is effected from your account;
- A domiciliated bill is settled from your account;
- An Inward transfer has reached your account;
- Your domiciliated salary is credited to your account;
- Your account balance drops below the predetermined specified value;
- You will also receive an Account Balance Notification at the frequency that suits you best (daily, weekly or monthly);
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Fees :
These services are free for the first 3 months, and afterward a monthly fee is applied according to the selected service:
- USD 2,5 for the entire package (all services included except account balance and inward transfer);
- USD 1 for Domiciliated Bill notification service;
- LBP 1000 for Salary notification service;
- USD 2 for Inward Transfer notification;
- USD 2 for Account Balance notification;
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Subscription :
You can activate the SMS Linked to Accounts Alert service registration by filling the SMS Alert Services Application Form.
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SMS FX Rates Alert:
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The SMS FX rates service enables you to receive twice a day SMS enclosing major currency rates, Gold, Solidere and Market indices.
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Fees :
The service monthly charge is USD 2.
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Subscription :
You can activate the SMS FX Rates Alert service registration by filling the SMS Alert Services Application Form.
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Wap Banking |
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With Credit Libanais, be the first to access your accounts using WAP banking.
You can now access your CL account using your WAP enabled mobile phone 24 hours a day, 7 days a week.
This service will allow you to access your CL accounts and perform account-related and Credit Card related operations.
You can register for the WAP Banking service by logging on here and filling the E-Banking Application Form.
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Security |
Security is of utmost importance to us. Our double authentication (User ID and PIN) ensures protection against unauthorized access. You can also be assured that you are adequately protected against disclosure with the 128 bit encryption.
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Phone settings |
Typical Standard WAP Phone Configuration using our RAS (Remote Access Server)
Homepage: http://wap.creditlibanais.com.lb/
Connection type: Continuous
Connection security: On
Bearer: Data
Dial-up number: +961-1-901 132
IP address: 193.227.179.246
Authentication: Secure
Data Call type: Analogue
Data Call speed: Auto bauding or Automatic
User Name: crelib
Password: wapcl
Cookies: on, if any
Typical Standard WAP phone configuration using the RAS of an ISP
Homepage: http://wap.creditlibanais.com.lb/
Connection type: Continuous
Connection security: On
Bearer: GPRS
Dial- up number: ISP phone number
IP address: 193.227.179.246
Authentication: Secure
Data Call type: Analogue
Data Call speed: Autobauding
User Name: username of the Internet account
Password: password of the Internet account
Cookies: on, if any
First time
Download the Serv_cert public certificate using the following homepage URL:
Homepage: http://wap.creditlibanais.com.lb/serv_cert.bin
Accept & save it. Then change the homepage to: http://wap.creditlibanais.com.lb/
To access the service switch off your phone then, switch it on again. Go to services then Home.
Available phone settings
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How to access the service?
- To access your WAP Banking account, it is essential to have a WAP enabled phone;
- You also need Data Transmission Service on your line from either Alfa, or MTC Touch;
The cost of the service is simply the cost of regular call:
Normal Line: USD 0.1452 (Alfa), USD 0.15 (MTC) per minute
- All you have to do is log on using your Customer ID and Password delivered to you after applying for the service.
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Services offered
Account Services
- Balance Inquiry;
- Statement of Account;
- Funds Transfer;
- Preset Instructions;
- Checkbook Request;
- Stop Payment on a Check.
Credit Card Services
- Credit Card Balance;
- Credit Card Statement.
Change Password
Message to/from Credit Libanais
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TV Banking |
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With Credit Libanais TV Banking, access your accounts from the comfort of your home
Our user-friendly TV Banking service is available 24 hours a day. It allows customers to:
- Browse the Internet from the comfort of their home TV even in the absence of a PC;
- Remotely access bank accounts in a secure environment.
You can register for the TV Banking service by logging on here and filling the E-Banking Application Form.
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Benefits
As a TV Banking customer, you will receive:
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Services offered
A TV portal at www.mytvbank.com gives TV Banking users access to a variety of interactive services, including:
- Information on Credit Libanais products and services;
- Access to your bank accounts;
- E-mail: a simple way to send and receive e-mail;
- Internet: surf the Web on your TV;
- Games: a recreational service for the whole family.
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