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Customer Support
What is the Credit Libanais Loyalty Program?
Credit Libanais Loyalty Program is our way to thank you for choosing us as your preferred bank. Our program allows you to collect Loyalty Points every time you use your credit, charge or debit card to purchase in Lebanon & abroad. These points can then be redeemed against loyalty rewards.
How do I earn Loyalty Points?

You will earn 1 Loyalty Point for every USD10 / LBP15,000 / EUR 10 spent on your eligible Credit Libanais card in Lebanon & abroad.
For example: if you spend USD 100, you will earn 10 Loyalty Points.
As a token of appreciation for choosing us as your preferred bank, you will automatically receive 25 Loyalty Points upon first usage at any POS in Lebanon & abroad.

Is there any fee to participate in this program?

Credit Libanais Loyalty Program is offered to you FREE of charge. You will be automatically enrolled into the program.

Who can join Credit Libanais Loyalty Program?
Anyone who has a Credit Libanais credit, charge or debit card is eligible to join the program.
Does a supplementary cardholder on my card account share the same Loyalty Program account with me?
Yes, the supplementary cardholder shares the same Loyalty Program account as the main cardholder.
When do I start accumulating Loyalty Points?
You will start earning Loyalty Points from the moment you start using your card.
How do I keep track of my Loyalty Points?

You can check your Loyalty Points' balance through:

  • Quarterly letter sent with your credit card statement
  • Monthly E-statement sent to your e-mail address 
  • Online banking service
  • 24/7 Credit Libanais Card Help Desk on +961 1 60 82 82
How do I redeem my Loyalty Points?

To redeem your Loyalty Points:

  • Check the reward page on the Credit Libanais website
  • Make a selection
  • Call our Card Help Desk on +961 1 60 82 82 to ask for your reward
  • The reward will be delivered to your branch.

Once your Loyalty Points are redeemed for a reward, you are not entitled to a refund if you change your mind.  Redemption is subject to stock availability.

What are the rewards I can get?

You can redeem your collected Loyalty Points for a wide range of gifts, vouchers and rewards:

  • Various gifts from our loyalty catalogue
  • Hermes "Tourism and Travel" airline tickets/packages
  • Insurance Policy coverages from Credit Libanais D'Assurances et De Reassurances SAL (CLA) (Travel, Car Insurance…)
  • Bills domiciliation
Do my Loyalty Points expire?
Loyalty Points expire after 3 years (effective from the card issuing date). During this period you can accumulate and redeem Loyalty Points whenever you want.
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